Patient Access Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Ochsner Clinic Foundation. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and maintaining accurate and confidential patient information.
Key Responsibilities- Provide excellent customer service to patients, guests, and family members
- Create, activate, and complete patient scheduling, clinic registration, or hospital admission processes
- Ensure all required forms are completed and accurate paperwork/documents are gathered
- Gather and input patient/guarantor demographic and financial information, explain insurance benefits, and collect co-pays, deductibles, and self-pay portions due
- Perform financial analysis of each case and inform patients of their financial responsibility
- Balance cash drawers daily, prepare deposit slips, and follow closing cash drawer processes at the end of each shift
- Demonstrate respect and cooperation in all staff relationships and adapt behavior to specific patient populations
- High school diploma or equivalent required; Associate's degree preferred
- One year of related hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel retail, and/or customer service experience required
- Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
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