Senior IT Systems Engineer
4 weeks ago
Job Type: Full-time
Description
Key Responsibilities:- Manage service desk applications, provide technical guidance to end-users, and resolve complex technical issues.
- Analyze information to evaluate results and choose the best solutions for IT infrastructure.
- Develop specific goals and plans to prioritize, organize, and accomplish work in a collaborative environment.
- Work with the team to complete ongoing projects and assigned tasks, ensuring seamless IT operations.
- Assist with the installation, maintenance, and troubleshooting of software, systems, and Windows servers.
- Conduct corrective and preventive maintenance on servers, switches, UPS, and other data center infrastructure.
- Maintain and manage system documentation and configurations to ensure optimal network performance.
- Respond to infrastructure trouble-tickets and perform in-depth troubleshooting on network devices and systems.
- Administer enterprise monitoring software to ensure optimal network performance and identify potential issues.
- Provide support for telephony equipment, design network solutions, and train users on telecommunications features.
- Research and recommend new technologies, test new devices, and review proposals for accuracy and compliance.
- Offer after-hours support as needed and provide training on telecommunications equipment to ensure seamless IT operations.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 10 years of experience in a similar role, with a proven track record of success in IT infrastructure management.
- Strong knowledge of LAN/WAN/WLAN switching, network protocols, cabling, and telephony devices.
- Proficiency in Windows servers, Azure Active Directory, Microsoft 365, and enterprise monitoring software.
- Willingness to provide after-hours support as needed.
- Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA), ITIL Foundation Certification.
- Experience in the transportation industry and familiarity with Transportation Management Software (TMS) such as McLeod, Mastery, or Trimble.
- Collaborative and innovative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
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