Store Manager

7 days ago

Weirton, West Virginia, United States Monro, Inc. Full time
Job Description

Job Title: Automotive Store Manager

Job Summary:

The Automotive Store Manager is responsible for providing day-to-day leadership to the store and teammates. This position supports Monro's vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.

Key Responsibilities:

  • Develop Sales and Technical Teammates: Develop sales and technical teammates to produce a consistent 5-star Guest experience.
  • Ensure Sales Goals: Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry.
  • Introduce Products: Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
  • Support Teammates: Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
  • Manage Store Operations: Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
  • Expense Control: Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.

Management Responsibility:

The Store Manager position provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.

Education and Experience:

High School Diploma or equivalent. 2-4 years of demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.

Knowledge and Skills:

  • Guest and Team Focused Mindset: Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments.
  • Excellent Communication Skills: Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
  • Business Mentality: Business mentality with the drive to exceed established goals.
  • Basic Algebra Skills: Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
  • Proactive and Multi-Tasking: Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
  • Mentorship and Coaching: Ability to effectively mentor, coach, and develop teammates.

Work Environment and Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR). Ability to work flexible hours, days, evenings, weekends, and holidays. Must be able to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Qualifications:

  • Minimum Qualifications:
    • High school or GED equivalent.
    • 4+ years of automotive experience and automotive technical school certificate/degree/ASE Certifications.
    • 4+ years of experience in Automotive Tire Sales and Service experience or Lube and Tire industry experience.
    • Valid Driver License.
    • Ability to work with hands overhead, stand for long periods, and lift 50 lbs.
    • Excellent communication skills, business mentality, and basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
    • Guest and team focused mindset.
  • Preferred Qualifications:
    • Automotive State Inspector License.
    • ASE Automotive Certifications.
    • Proven sales experience in Automotive Complete Auto Care, Tire Sales and Service experience.
    • Supervisory experience in tire or automotive industry.

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