Customer Service Trainee

4 weeks ago


Virginia Beach, Virginia, United States REI Communications Full time
Job Description

Our boutique marketing and consulting firm, REI Communications, is seeking a highly motivated and entrepreneurial individual to join our team as a Customer Service Trainee in the fast-paced Marketing and Client Service industry. We work with renowned brands in the energy sector, promoting equity and access to community-based clean energy sources. Due to our client's rapid growth, we're building our Customer Service team to take on new projects throughout the year.

As a Customer Service Trainee, you'll work closely with our Senior Level Sales and Client Support teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. This entry-level position is perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive in a competitive, team-oriented corporate environment.

Responsibilities of the Customer Service Trainee:

  • Facilitate the full cycle sales process through face-to-face presentations with customers to educate them on exclusive promotions and product benefits.
  • Analyze consumer trends to identify potential customers and maximize sales opportunities by communicating directly with customers.
  • Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards.
  • Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement.
  • Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness.

Requirements of the Customer Service Trainee:

  • Minimum of 2 years of experience in a client or customer-facing role.
  • Excellent interpersonal and communication skills.
  • An innate passion for advancing social equity and community programs.
  • Possess a strong desire for personal development and a love of learning.
  • Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment.

At REI Communications, we're committed to creating a positive and inclusive work environment that fosters growth and development. If you're a motivated and enthusiastic individual looking to start your career in customer service and marketing, we encourage you to apply for this exciting opportunity.



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