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Guest Services Representative
2 months ago
Número de Trabajo
Categoría de Trabajo Operaciones de Habitaciones y Servicios al Huésped
Ubicación
Horario Tiempo Completo
¿Ubicación Remota? N
¿Reubicación? N
Tipo de Posición No Gerencial
RESUMEN DEL PUESTO
Nuestros roles no se limitan a proporcionar un registro de entrada y salida sin inconvenientes. En cambio, buscamos crear una experiencia que sea memorable y única. Nuestros Expertos en Experiencia del Huésped toman la iniciativa para ofrecer una amplia gama de servicios que guían a los huéspedes durante toda su estadía. Tienen la libertad de moverse por su espacio y hacer lo que sea necesario. Ya sea procesando necesidades operativas, atendiendo solicitudes de los huéspedes, completando informes o compartiendo los aspectos destacados de la zona local, el Experto en Experiencia del Huésped hace que las transacciones se sientan como parte de la experiencia.
Independientemente de la posición que ocupes, hay algunas cosas que son críticas para el éxito: crear un lugar de trabajo seguro, seguir las políticas y procedimientos de la empresa, mantener la confidencialidad, proteger los activos de la empresa, mantener estándares de calidad y asegurar que tu uniforme, apariencia personal y comunicaciones sean profesionales. Los Expertos en Experiencia del Huésped estarán de pie y en movimiento (de pie, sentados o caminando durante un tiempo prolongado) y adoptando un enfoque práctico en su trabajo (mover, levantar, cargar, empujar, tirar y colocar objetos que pesen menos o igual a 10 libras sin asistencia). Hacer todas estas cosas bien (y otras tareas razonables según se solicite) es fundamental para que los Expertos en Experiencia del Huésped lo hagan bien para nuestros huéspedes y nuestro negocio cada vez.
CUALIFICACIONES PREFERIDAS
Educación: Diploma de secundaria o equivalente G.E.D.
Experiencia Laboral Relacionada: Sin experiencia laboral relacionada.
Experiencia Supervisora: Sin experiencia supervisora.
Licencia o Certificación: Ninguna
Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en contratar una fuerza laboral diversa y mantener una cultura inclusiva y centrada en las personas. Estamos comprometidos con la no discriminación por cualquier base protegida, como discapacidad y estado de veterano, o cualquier otra base cubierta por la ley aplicable.La Colección Autograph es una colección en crecimiento de hoteles independientes de cuatro y cinco estrellas, cada uno ofreciendo experiencias únicas y memorables. Cada hotel es elegido cuidadosamente por su calidad, originalidad, carácter audaz y capacidad para ofrecer al viajero de hoy una gama de experiencias únicas adaptadas a su estilo y aventura individuales. Todos los hoteles de la Colección Autograph buscan atraer al Individualista, el consumidor objetivo de la marca. El Individualista es alguien que utiliza los viajes como una oportunidad para agregar a su narrativa personal; en esencia, selecciona nuestros hoteles, ya sea para viajes personales o corporativos, porque es mucho más que simplemente un lugar para descansar. Al unirte a la Colección Autograph, te unes a un portafolio de marcas con Marriott International. Sé donde puedes hacer tu mejor trabajo, comienza tu propósito, pertenece a un increíble equipo global y conviértete en la mejor versión de ti mismo.