Guest Services Coordinator
3 weeks ago
Job Number24188760
Job CategoryRooms & Guest Services Operations
LocationThe Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States, 33701VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Director of Guest Services
7 days ago
St. Petersburg, United States The Moxy St. Petersburg Full timeDirector of Guest ServicesWurzak Hotel Group is seeking an experienced and dedicated Director of Guest Services to join our opening team at the Moxy St.Petersburg Downtown.With 163 stylish designed chic bedrooms, well-appointed functional spaces, and an intimate urban rooftop designed with adventure in mind, this new boutique hotel is an experiential...
-
Overnight Valet Parking Attendant
4 weeks ago
St. Petersburg, Florida, United States Evolution Parking & Guest Services Full timeAbout Evolution Parking & Guest ServicesWe are the exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide.Our team operates and manages parking and front door services at America's finest hotels, including the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more.We focus on delivering...
-
Guest Services Representative
1 month ago
St Petersburg, United States The Moxy St. Petersburg Full timeJob Summary We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is...
-
Guest Services Representative
4 months ago
St Petersburg, United States Bayfront Health Full timePosition Summary: Provides directions to guests/team members within the hospital system, and the Orlando area. Qualifications: Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Responsibilities: Essential Functions Escorts guests to their...
-
Guest Services Representative
2 months ago
St Petersburg, United States Bayfront Health Full timePosition Summary: Provides directions to guests/team members within the hospital system, and the Saint Petersburg area. Responsibilities: Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or...
-
Front Desk Agent/ Guest Services Representative
3 weeks ago
St Petersburg, United States The Moxy St. Petersburg Full timeJob Summary We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Fosse PMS System experience preferred. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary...
-
Host - Guest Experience Specialist
4 weeks ago
St Petersburg, United States Bonefish Grill Full timeJob Summary: We are seeking a highly skilled and enthusiastic Host to join our team at Bonefish Grill. As a Host, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring a seamless dining experience from the moment they arrive to the moment they leave.Key Responsibilities:Guest Greeting and Engagement: Greet and engage...
-
Valet Parking Attendant
4 weeks ago
Saint Petersburg, United States Evolution Parking & Guest Services Full timeAbout Evolution Parking & Guest ServicesWe are the exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team operates and manages parking and front door services at America's finest hotels, including the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, and Hyatt.Our focus on the hotel industry...
-
Guest Room Attendant
4 months ago
St Petersburg, United States Shaner Hotel Group Full timeJob Description The Guest Room Attendants are typically who makes our guests feel like they are home by providing clean, comfortable, welcoming guestrooms and public spaces. We expect our Associates to provide warm, friendly service with a genuine smile and pleasant attitude. We look for staff who are willing to learn and who seek opportunities to grow. ...
-
Valet Parking Attendant
4 weeks ago
Saint Petersburg, United States Evolution Parking & Guest Services Full timeJob OverviewElevate the guest experience as a Valet Parking Attendant with Evolution Parking & Guest Services. We're seeking a highly motivated individual to provide exceptional customer service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Deliver first-class customer service to guests in a professional, courteous, and...
-
Overnight Valet Attendant
3 weeks ago
Saint Petersburg, United States Evolution Parking & Guest Services Full timeAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as...
-
Guest Experience Manager
4 weeks ago
St. Petersburg, United States McDonald's Full timeLead the Experience:As a Guest Experience Lead at McDonald's, you will be responsible for ensuring that every guest has an exceptional experience. This includes checking in with guests, making sure they are enjoying themselves, and handling any concerns or issues that may arise.Be the Solution:You will be the go-to person for resolving guest complaints and...
-
Guest Services Ambassador
1 month ago
St Louis, Missouri, United States Angad Arts Hotel Full timeJob OverviewAn Overnight Guest Services Agent plays a vital role in creating a warm and welcoming atmosphere for our guests. As a representative of Angad Arts Hotel, this position requires a positive and energetic individual who can provide exceptional service from the moment guests arrive to their departure.Key Responsibilities:Ensure a seamless arrival and...
-
Guest Room Attendant
3 weeks ago
St Paul, United States Crescent Services Full timeWhat will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: · Clean guest rooms as assigned,...
-
Guest Room Attendant
4 months ago
St Paul, United States Crescent Services Full timeWhat will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: •Clean guest rooms as assigned,...
-
Guest Service Specialist
3 weeks ago
St Paul, United States Juut Midwest Inc. Full timePOSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant Manager At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...
-
Guest Service Expert
2 weeks ago
St Paul, United States Smashburger Full timeSmashburger - 2100 North Snelling Ave. Ste. 65A [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures;...
-
Transition Services Coordinator
4 weeks ago
St. Petersburg, Florida, United States Dynasty Financial Partners, LLC Full timeJob OverviewDynasty Financial Partners, LLC is seeking a highly skilled and organized individual to join our Transition Services team as a Transition Manager. This role will play a critical part in supporting the team's continued success and growth.The ideal candidate will have excellent interpersonal, written, and verbal skills, as well as strong...
-
Guest Services Representative
2 weeks ago
St Paul, United States Bird Dog Equity Partners LLC Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Variable or...
-
Guest Service Representative
4 weeks ago
St Paul, United States TPI Hospitality Full timeCourtyard by Marriott, Roseville, MN Full-Time or Part-Time/ Salary: $15/hr to 17/hr Shifts: 3 pm to 11 pm We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll w Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel