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Client Support Specialist

2 months ago


Winona, Minnesota, United States Peerless Chain Full time

This position is NOT remote.

BASIC FUNCTION :

This role is essential in delivering exceptional customer service to all clients of Peerless Chain, as well as collaborating with internal team members. The representative will leverage comprehensive knowledge of company offerings to address customer inquiries and requirements effectively. This includes providing both verbal and written assistance while working closely with the external sales management team for further client development.

ORGANIZATIONAL RELATIONSHIP :

Reports directly to the Customer Service Supervisor and maintains a collaborative relationship with all departments.

QUALIFICATIONS :

An Associate's or Bachelor's degree in a relevant field is preferred, or prior experience in sales within a manufacturing or factory setting. The ability to accurately and efficiently input data into various systems is crucial. Candidates must possess professional communication skills, with proficiency in speaking, reading, writing, and understanding English. Demonstrated experience with Microsoft Office is required, and familiarity with JD Edwards software is advantageous.

RESPONSIBILITIES :

  1. Manage all customer phone orders, inquiries, complaints, or issues.
  2. Ensure that all proposals, quotations, and customer communications are prepared accurately and submitted punctually.
  3. Expedite customer orders and quotations efficiently.
  4. Communicate effectively with all internal and external departments at Peerless Chain.
  5. Receive, code, and process new customer orders and modifications.
  6. Negotiate with clients, assess disputes, and amend contracts as necessary.
  7. Coordinate shipping releases.
  8. Generate correspondence to gather additional customer information or resolve disputes.
  9. Collaborate closely with outside sales managers to meet customer needs.
  10. Maintain organized files of all documentation in the appropriate systems.
  11. Regular attendance is critical for this role; unplanned absences can disrupt departmental operations and affect overall company effectiveness.
  12. Perform other duties as assigned.

Physical Demands

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.

While executing the responsibilities of this role, the employee will primarily be in a sedentary position, requiring communication with others through listening, speaking, and writing. The employee will frequently need to walk, sit, and use hands for various tasks. Occasionally, the employee may need to stand and must be able to lift and/or move up to 25 pounds. Specific vision abilities required for this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.