Customer Care Representative

4 weeks ago


Mahwah, New Jersey, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns
  • Resolve customer issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date on industry trends and best practices
Requirements
  • High school diploma or equivalent required
  • 3-5 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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