Customer Service Representative

3 weeks ago


Mahwah, New Jersey, United States Aucera Full time
Job Description

Aucera is seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their customers.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns
  • Resolve customer issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Stay up-to-date on product and service knowledge to provide accurate information to customers
  • Meet or exceed performance metrics and quality standards
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in Windows-based software
  • High school diploma or equivalent required
What We Offer:
  • Competitive compensation package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Aucera is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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