Associate Systems Operations Analyst

2 weeks ago


Highlands Ranch, Colorado, United States Visa Full time
Job Overview

Company Overview:
Visa stands as a global leader in payment solutions and technology, facilitating over 259 billion secure payment transactions annually across more than 200 countries and territories. Our mission is to connect the world through innovative, reliable, and secure payment networks, empowering individuals, businesses, and economies to thrive.

Position Summary:
We are seeking an Associate Application Analyst to join our CyberSource team. This role is pivotal in supporting our operations within the Visa Operations Command Center, focusing on eCommerce payment processing. CyberSource caters to over 480,000 online merchants, providing a comprehensive suite of payment options along with advanced fraud and security management.

Key Responsibilities:
As an Associate Application Analyst, your daily responsibilities will include:

  • Acting as a Subject Matter Expert for CyberSource Settlement & Reporting applications.
  • Collaborating with engineering teams to enhance tool functionality.
  • Overseeing the performance and optimization of applications and server configurations.
  • Providing second-level support for merchant escalations, evaluating issues, and delivering effective solutions.
  • Working cross-functionally to resolve complex operational challenges.
  • Maintaining and preparing internal documentation.

Work Environment:
This position requires flexibility, collaboration, and a commitment to maintaining high availability for our Global Operations team. The role involves a rotating 12-hour shift schedule.

Qualifications:
Basic Qualifications:
- Bachelor’s degree or 3+ years of relevant experience.
Preferred Qualifications:
- 2+ years of professional experience.
- Familiarity with Unix systems.
- Proficiency in database management and SQL.
- Knowledge of scheduling tools and ITIL processes.
- Experience in payment processing or related fields.
- Strong analytical and problem-solving skills.

Additional Information:
This role may require occasional travel and will be performed in an office setting, necessitating effective communication and operation of standard office equipment.

Visa is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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