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Customer Service Representative
2 months ago
At Carolina Kia of High Point, we are committed to delivering exceptional customer experiences. As a key member of our team, you will play a vital role in ensuring our customers receive the highest level of service and support.
Key Responsibilities- Initial Contact and Lead Management: Respond to new customer inquiries and assign them to our sales team in a timely manner.
- Lead Monitoring and Follow-up: Continuously monitor and follow up on leads to ensure prompt response and sales action.
- Internal Lead Review: Review and follow up on internal leads from previous days to ensure timely resolution.
- Communication and Correspondence: Compose professional emails and other correspondence to customers as needed.
- Guest Information Updates: Update customer contact information accurately and efficiently.
- Manager's Review List: Review and maintain the manager's review list to ensure accuracy and completeness.
- Additional Duties: Perform other duties as assigned by management to support the team's goals and objectives.
- Experience with CDK or similar systems is a plus, but not required.
- Strong computer skills and ability to multitask.
- Excellent verbal and written communication skills.
- Experience in the automotive industry is a plus, but not required.
- High School Diploma or equivalent required.
- Willingness to undergo a pre-employment background check and drug screen.
We are an equal opportunity employer and prohibit discrimination/harassment in all forms. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
