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Customer Service Director
2 months ago
Job Summary:
We are seeking a highly skilled Customer Service Director to join our team at AdaptHealth, LLC. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Develop and implement customer service strategies to drive customer satisfaction and loyalty.
- Lead a team of customer service representatives to ensure that they have the necessary skills and knowledge to provide excellent service.
- Identify and resolve customer complaints in a timely and professional manner.
- Collaborate with other departments to ensure that customer needs are met and exceeded.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
- Proven experience in customer service leadership, preferably in a healthcare or retail environment.
- Strong communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Experience with customer relationship management (CRM) software.
