FBO Customer Support Associate
6 days ago
Join our team as an FBO Customer Support Associate and play a critical role in delivering exceptional customer experiences at our FBO (Fixed Base Operator) location.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as an FBO Customer Support Associate. In this role, you will be responsible for providing top-notch customer service and support to aircraft operators, including check-in, baggage handling, and fueling services.
Key Responsibilities:
- Greet and assist aircraft operators, including check-in, baggage handling, and fueling services.
- Respond to customer inquiries via phone, email, or in-person, resolving issues promptly and professionally.
- Manage daily operations, including scheduling, dispatching, and coordinating with other departments.
- Process transactions, including payment processing and invoicing.
- Develop and maintain relationships with key stakeholders, including regular communication and feedback.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Physical stamina to perform manual labor and lift heavy objects (up to 50 pounds).
- Availability to work varied shifts, including evenings, weekends, and holidays.
Salary: Estimated salary range is $45,000 - $60,000 per year, depending on experience and qualifications.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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