Aviation Customer Support Specialist
2 days ago
We are seeking an experienced Aviation Customer Support Specialist to join our team at Jetscape Services LLC. As a key member of our customer service team, you will be responsible for providing top-notch service to pilots, crew, and passengers at our FBO location.
Key Responsibilities:
- Provide exceptional customer service to pilots, crew, and passengers
- Respond to in-person, telephone, and email inquiries from all customers
- Dispatch service requests in a professional and timely manner to all aircraft
- Perform daily customer service duties such as arrival and departure scheduling, hotel reservations, rental car reservations, catering orders, fuel orders, aircraft cleaning, etc.
- Be available to all customers to communicate and identify their needs and address their questions or concerns
- Follow direction requiring specific attention to details and decision-making within established guidelines, policies, and procedures
- Work rotating shifts including days, afternoons, evenings, weekends, and holidays
Requirements:
- 2+ years of customer service experience
- High school diploma or equivalent required
- Previous experience in the aviation industry preferred
- Ability to work in a fast-paced environment and interact professionally with customers
- Bi-lingual a plus
- Must be able to pass Federal background screening and drug test
Estimated Salary: $45,000 - $65,000 per year
About Us:
We are Jetscape Services LLC, a leading provider of aviation services at [airport name]. Our mission is to provide exceptional service to our customers while maintaining the highest level of professionalism and integrity.
Benefits:
- Competitive salary range
- Opportunities for career growth and advancement
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off and holidays
- Retirement plan with company match
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today
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