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Chiller Service Technician

2 months ago

Chicago, Illinois, United States Smardt Full time
Job Overview

Salary: Competitive compensation package.

Are you an experienced HVAC Technician eager to contribute to a leading company in the production of high-efficiency, oil-free chillers? We are interested in your expertise.

Position Summary:

The HVAC Field Service Technician will operate primarily in the Chicago area, delivering exceptional service to our clients through on-site visits, phone consultations, or remote support. Key responsibilities include chiller startup and commissioning, troubleshooting technical issues, warranty services, and routine maintenance of chiller systems.

Key Responsibilities:

  • Ensure high levels of customer satisfaction through effective communication with both internal teams and external clients.
  • Provide expert technical assistance on Smardt chillers, both indoor and outdoor models.
  • Conduct field service and troubleshooting of chiller units, either locally or as required by travel.
  • Engage with customers to offer insights on the operation and upkeep of their systems.
  • Oversee the installation process, including the delivery and removal of equipment, adhering to company standards.
  • Identify and address operational challenges faced by customers.
  • Be available for on-call emergency support approximately one week per month.
  • Keep clients informed about the services performed and any ongoing issues.
  • Ensure all tools and equipment are maintained in safe, working condition.
  • Advise customers on the best options for repairing or replacing their existing systems.
  • Assist in monitoring and maintaining chiller systems.
  • Timely execution of repairs and maintenance for testing equipment.
  • Utilize technical support from the head office for complex troubleshooting.
  • Encourage the sale of additional services or maintenance agreements.
  • Support head office with related tasks as needed.

Qualifications:

  • Outstanding customer service and communication skills.
  • A minimum of four years of field experience in HVAC, particularly with chillers.
  • Proficient troubleshooting and problem-solving skills.
  • Strong organizational capabilities.
  • Able to work effectively both independently and as part of a team.

Benefits:

  • Competitive salary structure.
  • Comprehensive group insurance fully covered by the employer.
  • 401K matching program (up to 6%).
  • Opportunities for professional growth and advancement.
  • Annual performance evaluations.
  • Access to a training program.
  • Be part of a growing industry and business.