Experience Manager at Five Below

7 days ago


Alameda, California, United States Five Below, Inc. Full time
About Us

At Five Below, Inc., we thrive on a culture that embodies our purpose: delivering an unparalleled customer experience. Our team is passionate about providing an environment where associates can grow and develop their skills.

Job Overview

We are seeking an experienced manager to lead our store operations and drive exceptional customer satisfaction. As a key member of our leadership team, you will be responsible for ensuring seamless front-end operations, maintaining high standards of customer service, and collaborating with colleagues to achieve business objectives.

Responsibilities
  • Customer Experience: Foster a welcoming environment that exceeds customer expectations through personalized interactions, efficient transactions, and effective issue resolution.
  • Store Operations: Supervise daily store activities, including opening and closing procedures, visual merchandising, inventory management, and stockroom organization.
  • Team Leadership: Mentor and develop crew members, providing guidance on sales techniques, product knowledge, and customer service best practices.
  • Communication: Communicate effectively with the store management team, district manager, and corporate office regarding store performance, issues, and initiatives.
Requirements
  • Education: High school graduate or equivalent; college experience preferred.
  • Experience: Minimum 2 years of management experience in retail or a related field.
  • Skills:
  • Excellent verbal and written communication skills.
  • Able to multitask and prioritize tasks efficiently.
  • Creative problem-solving and critical thinking.
  • Ability to work in a fast-paced environment and maintain composure under pressure.
Benefits

We offer a competitive hourly rate of $21.00 per hour, with opportunities for advancement and professional growth within the company. Benefits may vary based on position offered.

About Five Below, Inc.

Five Below, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We strive to create a positive work environment that supports the well-being and development of our associates.



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