Field Operations Manager

2 weeks ago


Salt Lake, Utah, United States Fairbanks Scales Full time

Service Operations Manager

We are in search of a Service Operations Manager to oversee and ensure the resolution of all client concerns by leading and coordinating the installation, maintenance, and repair of equipment and machinery in various field settings.

Primary Responsibilities

  • Organize, assign, and manage the tasks of Field Technicians through the work order management system.
  • Accurately report on customer account activities in a timely manner.
  • Manage service agreements, support services, and warranty matters.
  • Keep comprehensive records of all local service operations.
  • Work closely with engineering and manufacturing teams to address customer challenges and equipment issues.
  • Set and accomplish departmental objectives.
  • Schedule training for field service representatives.
  • Formulate policies to enhance service delivery efficiency.
  • Ensure compliance with company policies and safety standards.
  • Follow up with clients to ensure their satisfaction.

Qualifications

  • Bachelor's degree or equivalent experience.
  • A minimum of three years in a related field.

Skills and Competencies

  • Proficient in Microsoft Office applications, with strong analytical skills and meticulous attention to detail.
  • Exceptional problem-solving and communication abilities.
  • Capability to effectively organize and prioritize tasks.
  • Ability to establish and maintain positive professional relationships.

Work Environment

  • Typical office conditions with moderate noise levels.

Physical Requirements

  • Ability to use close vision and focus on tasks.
  • Regularly engage in talking, hearing, sitting, standing, bending, and walking.
  • Finger dexterity and hand-eye coordination for computer-related tasks.
  • Consistent attendance is essential.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets



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