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Account Representative
2 months ago
Intralox, a division of Laitram, is seeking a skilled Account Representative to join their Customer Service team. As a key member of the team, you will be responsible for delivering exceptional service support to customers and managing accounts through proactive engagement.
Key Responsibilities- Provide accurate and timely responses to customer inquiries and requests for quotes and orders.
- Manage a high volume of transactional work, ensuring efficient and effective communication with customers.
- Offer technical assistance and recommendations for conveyor and belting solutions to enhance customer operations and maximize sales opportunities.
- Build and expand customer relationships to ensure replacement and new business.
- Collaborate with team resources to co-manage accounts and utilize the CRM system to cultivate strong customer connections.
- Strong mathematical and technical aptitude, with the ability to pass a mathematics test and technical aptitude assessment.
- Excellent verbal and written communication skills, with the ability to complete and pass a written test.
- Self-managed team player with a working knowledge of Windows-based software.
- Ability to work rotating shifts and travel by air and car for up to a week at a time.
- Ability to type a minimum of 35 words per minute and work occasional weekends for training and development.
- Previous business-to-business customer phone support service experience.
- College degree preferred, with familiarity with ERP systems (Oracle) a plus.
