Dental Front Office Coordinator
3 days ago
We are seeking a highly organized and detail-oriented individual to join our team as a Dental Front Office Coordinator. This role is responsible for providing exceptional patient care and administrative support to our dental practice.
Key Responsibilities- Greets and checks in patients, ensuring a welcoming and professional atmosphere.
- Registers patients, verifies insurance, and maintains accurate records.
- Schedules appointments, prepares treatment plans, and communicates with patients.
- Collects payments, reconciles daily cash reports, and maintains a positive cash flow.
- Conducts reminder calls, maintains a clean and organized lobby, and performs other administrative tasks as needed.
- High school diploma or equivalent required.
- Dental front office experience preferred, with clinical experience a plus.
- Knowledge of dental software programs a plus.
- Technical Skills: Assesses own strengths and weaknesses, pursues training opportunities, and shares expertise with others.
- Customer Service: Manages difficult situations, responds promptly to customer needs, and solicits feedback to improve service.
- Interpersonal Skills: Maintains confidentiality, listens actively, and remains open to others' ideas.
- Oral Communications: Speaks clearly and persuasively, listens, and responds well to questions.
- Written Communication: Writes clearly and informatively, able to read and interpret written information.
- Quality Management: Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness.
- Diversity: Shows respect and sensitivity for cultural differences, promotes a harassment-free environment.
- Ethics: Treats people with respect, keeps commitments, and inspires trust.
- Organizational Support: Follows policies and procedures, completes administrative tasks correctly and on time.
- Planning/Organizing: Prioritizes and plans work activities, uses time efficiently.
- Professionalism: Approaches others in a tactful manner, reacts well under pressure, and treats others with respect.
- Quality: Demonstrates accuracy and thoroughness, monitors own work to ensure quality.
- Safety and Security: Observes safety and security procedures, reports potentially unsafe conditions.
- Adaptability: Adapts to changes in the work environment, manages competing demands, and changes approach or method to best fit the situation.
- Attendance/Punctuality: Is consistently at work on time, ensures work responsibilities are covered when absent.
- Dependability: Follows instructions, responds to management direction, takes responsibility for own actions.
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