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Dental Front Office Coordinator

2 months ago


Birmingham AL USA, United States Specialized Dental Partners Full time
Job Summary

We are seeking a highly skilled and organized individual to join our team as a Dental Front Office Coordinator. This role is responsible for providing exceptional patient care and administrative support to our dental practice.

Key Responsibilities
  • Greets and checks in patients, ensuring a welcoming and professional atmosphere.
  • Registers patients, verifies insurance, and maintains accurate records.
  • Schedules appointments, prepares treatment plans, and communicates with patients.
  • Collects payments, reconciles daily cash reports, and maintains a positive cash flow.
  • Conducts reminder calls, maintains a clean and organized lobby, and distributes mail.
Requirements
  • High school diploma or equivalent.
  • Dental front office experience preferred, with clinical experience a plus.
  • Knowledge of dental software programs a plus.
Competencies
  • Technical Skills: Assesses own strengths and weaknesses, pursues training opportunities, and shares expertise.
  • Customer Service: Manages difficult situations, responds promptly to customer needs, and solicits feedback.
  • Interpersonal Skills: Maintains confidentiality, listens actively, and remains open to new ideas.
  • Oral Communications: Speaks clearly and persuasively, listens, and responds well to questions.
  • Written Communication: Writes clearly and informatively, able to read and interpret written information.
  • Quality Management: Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness.
  • Diversity: Shows respect and sensitivity for cultural differences, promotes a harassment-free environment.
  • Ethics: Treats people with respect, keeps commitments, and inspires trust.
  • Organizational Support: Follows policies and procedures, completes administrative tasks correctly and on time.
  • Planning/Organizing: Prioritizes and plans work activities, uses time efficiently.
  • Professionalism: Approaches others in a tactful manner, reacts well under pressure, and treats others with respect.
  • Quality: Demonstrates accuracy and thoroughness, monitors own work to ensure quality.
  • Safety and Security: Observes safety and security procedures, reports potentially unsafe conditions.
  • Adaptability: Adapts to changes in the work environment, manages competing demands, and changes approach or method to best fit the situation.
  • Attendance/Punctuality: Is consistently at work on time, ensures work responsibilities are covered when absent.
  • Dependability: Follows instructions, responds to management direction, takes responsibility for own actions.