Assistant Store Manager

4 weeks ago

Loveland, Colorado, United States The J Group Full time
Job Summary:

The Assistant Store Manager plays a vital role in supporting the Store Manager in driving store performance, achieving sales productivity goals, and maintaining operational excellence. This dynamic leader will work closely with the Store Manager to execute corporate policies, ensure excellent visual merchandising and operational standards, and act as a Manager on Duty in their absence.

Key Responsibilities:

Sales Generation and Performance:

• Develop and implement strategies to drive sales growth and achieve individual and store performance goals.

• Utilize data and metrics to coach and communicate goals and priorities to associates, while managing expenses.

• Foster a positive and energetic store atmosphere, promoting a culture of teamwork and individual associate contribution.

• Build customer loyalty by leading associates to create genuine connections with customers and participating in local customer outreach opportunities.

• Work with customers to resolve merchandise and customer service issues timely and effectively, ensuring a positive customer experience.

Coaches Store Team:

• Act as a role model for selling culture, delighting customers with service that is unique to their needs and helping customers build an entire wardrobe.

• Ensure an effective leader is scheduled and functioning in the role of sales leader on the sales floor at all times.

• Challenge individuals to learn and grow, trying new skills and selling approaches, and share successes with one another.

• Encourage store associates to try on new styles to enhance product knowledge and project the J. Jill brand and style advisor image.

Talent Management:

• Assist the Store Manager in identifying and recruiting talent to support J. Jill culture and brand goals and objectives.

• Conduct ongoing training and development of all associates on selling culture and techniques, policies and procedures, and operational and visual merchandising standards.

• Assist the Store Manager with evaluating associate performance and developing associate skills and knowledge through feedback and challenging assignments.

Visual Merchandising:

• Assist with planning and executing floor set and ongoing re-merchandising of the store.

• Ensure excellent visual standards are consistently maintained, and replenish the sales floor according to minimum product level standards.

Operational Excellence:

• Assist with developing weekly store schedules to maximize coverage during peak selling time and adjust schedules as needed to meet customer needs.

• Ensure daily use of current reports and tools to plan strategy of floor coverage and management of tasks.

• Participate in all operational areas and functions, including knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization.

• Assist with protecting company assets and reducing merchandise shrink by overseeing internal, external, and administrative inventory processes according to company procedures.

• Ensure compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect Company assets.

Qualifications:

• 2-4 years Women's Specialty Retail experience required, 1+ years in a Store Management position preferred.

• Point of Sale and general office software technical experience.

• Experience in relevant Human Resource processes.

• Strong leadership qualities, training, and team building skills.

• Excellent customer service skills with statistical track record in all areas of sales.

• Experience in recruiting and retaining a talented sales and support team.

• Strong communication and analytical skills.

• Strong style, merchandising, and wardrobing skills.

About Us:

The J Group is a premier omnichannel retailer and nationally recognized women's apparel brand committed to delighting customers with great wear-now product. We offer a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. We are headquartered outside Boston and value a culture that supports creativity, data science, and collaboration. We are an equal opportunity employer and provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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