Grocery Department Assistant
2 weeks ago
The Grocery/Bulk Assistant is a key member of the Grocery/Bulk department team, responsible for providing exceptional customer service and supporting the successful operation and profitability of the department.
Key Responsibilities- Provide World Class Customer Service as a number one priority.
- Exemplify integrity, responsibility, and excellence and adhere to all policies.
- Create inviting, full and shoppable departments.
- Assist the grocery/bulk department manager in ordering for the grocery and bulk departments and maintaining accurate inventory levels.
- Assist the grocery/bulk department manager in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
- Ensure all in-stock products/conditions meet company standards.
- Offer and follow up on special orders.
- Merchandise shelves, endcaps and dynamic displays.
- Assist in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
- Assist in training and monitoring of department personnel including assigning and following up on tasks.
- Conduct active and passive demos.
- Work with the department manager to address performance issues within the department.
- Support store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
- Handle register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
- Maintain the safety and security of customers and employees.
- Answer customer questions per company standards and policies, including the use of Health Supportive statements and/or statements of nutritional support.
- Continually increase product knowledge.
- Use SAP and inventory management software, emailing and utilizing other IS programs as needed.
- Work a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.
- High School diploma, GED or equivalent preferred.
- 1 year of experience in grocery or retail environment preferred; natural foods background is a plus.
- 1 year of experience supervising others preferred.
- Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
- Ability to manage changing priorities and to stay focused with the task at hand.
- Possess a sense of urgency in the completion of tasks. Possess excellent customer service skills.
- Highly organized with great attention to detail.
- Ability to take direction and follow through.
- Must be cashier trained and able to count currency.
- Proficient in MS Word, Excel and Outlook
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Grocery Department Assistant
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