Customer Care Associate
2 weeks ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO002684
Job Overview
The primary role involves delivering exceptional customer support to both clients and sales teams. This position necessitates the capability to adapt to changes in processes, resolve issues effectively, and manage multiple tasks simultaneously.
Key Responsibilities
- Engage in extensive telephone and email communications with clients and sales teams regarding orders, shipments, and pricing inquiries.
- Oversee designated key accounts.
- Facilitate the entry of new orders and modifications to existing orders.
- Handle customer returns, credit requests, and documentation related to customer complaints.
- Maintain discipline in order management.
- Exhibit a calm and pleasant demeanor consistently.
- Collaborate with internal partners to expedite order processing.
- Develop and maintain a comprehensive understanding of product applications and functionalities.
- Address customer inquiries and requests efficiently.
- Assist with special projects as required.
- Perform additional duties as assigned within the scope of the role.
Education & Experience
A minimum of two years of experience in customer service or a related field, preferably within a manufacturing context, is required. Candidates must possess a high school diploma or GED equivalent, along with an AA degree or equivalent.
Technical Skills
Proficiency in Windows, Excel, Outlook, and other Microsoft Office applications is essential. Attention to detail, problem-solving abilities, and a strong customer service orientation are required. Experience with SAP is mandatory, while familiarity with SharePoint and Smartsheet is preferred.
Qualifications
Skills: Excellent communication, listening, and teamwork skills are necessary.
Education: High School/GED or better.
Experience: Relevant experience in customer service or related fields.
Licenses & Certifications: Not specified.
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