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Desktop Support Specialist

2 months ago

Irvine, California, United States RTM Engineering Consultants, LLC Full time
Job Description

Position: Desktop Support Technician

Location: Irvine, CA

Years of Experience: 2+ Years

About RTM Engineering Consultants:

RTM Engineering Consultants, LLC is a leading MEP, Civil, and Structural engineering firm that provides comprehensive engineering services to clients across the nation. Our team of experts is dedicated to delivering exceptional value to our clients through our deep understanding of their goals, processes, and people.

Our Commitment to Our Team Members:

We prioritize the well-being and growth of our team members, providing hands-on mentoring, opportunities for advancement, and access to our in-house training program, RTM University. Our team members collaborate with experts of all levels and disciplines, fostering a positive team culture through regular outings and a strong sense of community.

Our Core Values:

We are guided by our CORE values of Collaborative Communication, Overall Unity, Respect and Trust, and Excellence in Engineering. These values are the foundation of our team's commitment to delivering exceptional results and pursuing professional achievement in all endeavors.

Benefits of Joining RTM:

  • Comprehensive Benefits Package: Medical, dental, and vision plans, employee assistance program, disability coverage, life insurance, 401(k) and profit sharing, flexible work schedule, paid time off, and training and development courses.
  • Responsible Time Off (RTO) & Paid Holidays
  • Flexible Scheduling
  • 401K with Matching
  • Health, Dental, Vision, & Life Insurance
  • Hands-on Mentoring & Learning
  • Professional Advancement Opportunities
  • Integrated Multi-disciplinary Studios

Role Overview:

The Desktop Support Technician will be responsible for providing on-site and remote technical support to keep team members productive and information secure at all times. This includes identifying and resolving root cause issues, solving day-to-day hardware and software support issues, and serving as a liaison between offices regarding IT issues and our outside IT consultant.

Key Responsibilities:

  • Create and Maintain IT Documentation
  • Assist Staff with Installation, Configuration, and Ongoing Usability of Desktop Computers, Peripheral Equipment, and Software
  • Provide On-Site and Remote Support for Users in Headquarters and All Branch Offices
  • Install Software, Patches, and Updates on Desktops, Laptops, and Servers
  • Troubleshoot Hardware Issues and Replace Hardware on Desktop and Laptop PCs
  • Install and Configure New Hardware and Software
  • Perform Desktop Maintenance, Resolving Problems; Assist with Printer/Fax/Copier Maintenance
  • Manage and Maintain Microsoft Office Products, Other Desktop Software, and Assist with Phone Systems
  • Work with Vendor Support Contacts to Resolve Technical Problems with Desktop Computing Equipment and Software
  • Add, Remove, and Update User Account Information, Resetting Passwords, etc.
  • Answer Technical Queries
  • Troubleshoot Reported Problems
  • Recommend and/or Perform Upgrades on Systems to Ensure Longevity
  • Assess Functional Needs to Determine Specifications for Purchases. Work with Procurement Staff to Purchase Hardware and Software. Order Computer Supplies.
  • Serve as Liaison Between Offices to Ensure Connectivity and Compatibility Between Systems
  • Present Technical Information in Understandable Form for Non-Technical Recipients
  • Actively Collaborate with Other Members of the Company to Continuously Strive to Improve Processes, Create Efficiencies, and Reduce Costs.
  • Cooperatively Take on Other Duties, Roles, or Responsibilities as Assigned
  • Follow Established Work Rules, Policies, and Procedures

Minimum Qualifications:

  • A High School Diploma Required, with a 2-Year Degree Preferred
  • Ability to Multi-Task and Prioritize Work Efficiently
  • Ability to Organize and Prioritize Tasks
  • Excellent Customer Service Skills
  • Strong Computer Skills
  • High Attention to Detail and Accuracy

Preferred Skills:

  • Team-Oriented, Professional, Self-Starter with a Positive Attitude and Multi-Tasking Capability

Equal Employment Opportunity:

RTM Engineering Consultants, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.