Senior Program Operations Manager
2 weeks ago
Company Overview:
At EVERSANA, we are passionate about fostering a healthier global community. With a workforce exceeding 7,000 professionals worldwide, we specialize in providing advanced commercialization services tailored for the life sciences sector. We proudly support over 650 clients, ranging from innovative biotech startups to established pharmaceutical firms, in delivering groundbreaking therapies to the market. Our diverse team is committed to making a positive impact every day. We invite you to join our culture that prioritizes diversity and inclusivity.
Position Summary:
The Senior Program Operations Manager will spearhead and manage program initiatives to ensure optimal success. Key responsibilities encompass enhancing patient and client satisfaction, ensuring regulatory compliance, and collaborating with various teams to maximize results. Core duties include establishing clear objectives, overseeing team performance, and nurturing talent development. This role also entails coordinating program activities, sustaining client partnerships, and driving continuous improvement processes. Expectations include leading client-focused programs, managing daily team operations, and facilitating effective client communication.
Required Qualifications:
- Bachelor's Degree in business or healthcare-related discipline
- A minimum of 8 years in operations management
- Proven commitment to customer service excellence
- Outstanding communication and time management abilities
- Proficient in Microsoft Office Suite
- Capability to mentor and cultivate team members
Work Environment and Demands:
This position primarily involves sedentary tasks with occasional lifting requirements. The individual must demonstrate strong communication skills and analytical capabilities. The work setting is a professional office environment with moderate noise levels.
EVERSANA is dedicated to promoting diversity and is an Equal Opportunity Employer. The compensation range for this role is competitive, reflecting relevant experience and geographic considerations. Diversity, Equity & Inclusion are fundamental principles at EVERSANA, and we appreciate the unique perspectives and strengths of all our employees.
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