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Hotel Lobby Attendant at Waterstone Resort

4 weeks ago

Boca Raton, Florida, United States Schulte Hospitality Group Full time
Hotel Lobby Attendant Job Description

We are seeking a highly motivated and detail-oriented Hotel Lobby Attendant to join our team at Waterstone Resort. As a key member of our front desk team, you will be responsible for maintaining the lobby, elevators, stairways, hallways, and Front Desk area to ensure they are clean, neat, and free of all rubbish and debris.

Key Responsibilities:

  • Maintain the lobby and surrounding areas to ensure a clean and welcoming environment for guests.
  • Clean and maintain public restrooms to provide fresh and attractive facilities for guests.
  • Clean hotel offices to provide clean, neat, and fresh work areas.
  • Clean locker rooms and other back-of-the-house areas to maintain a clean and safe work environment.
  • Report any unusual or extraordinary problems to ensure they are handled in a timely manner.
  • Adhere to scheduled work hours to ensure proper coverage of work assignments.
  • Understand how to use and maintain floor cleaning equipment.
  • Acquire working knowledge of the hotel and its facilities to provide proper information in response to guests' questions.
  • Participate in the overall hotel maintenance and cleanliness by reporting any deficiencies in equipment and facilities.
  • Contribute to minimizing guest complaints.
  • Ensure a professional attitude and proper attire when on property, ready to serve a guest at any time.
  • Respond to radio calls professionally and promptly.
  • Buff, wax, and polish floors. Vacuum, shampoo, and remove gum spots from carpets as required.
  • Preserve excellent levels of internal and external customer service.
  • Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.
  • Perform various other duties as assigned.

Requirements:

  • Minimum of one (1) year in Housekeeping position (preferred)
  • Minimum of High School education, post-high school education preferred
  • Ability to multi-task
  • Ability to communicate effectively verbally and in writing
  • Team player
  • Ability to exceed expectations of guests
  • Knowledge of cleanliness standards

About Schulte Hospitality Group:

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent, boutique, and lifestyle properties and restaurants.

Equal Opportunity Employer:

Schulte Hospitality Group is an Equal Opportunity Employer.