Program Manager, Andon Cord Team Lead

3 weeks ago


Austin, Texas, United States Amazon Full time
Job Description

Amazon's Andon Cord team is seeking a highly skilled Program Manager to lead program management initiatives across marketplaces and drive customer experience improvements. The ideal candidate will have a proven track record of defining and implementing process improvement initiatives using data and metrics.

Key Responsibilities:

  • Manage key performance metrics (KPIs) across Andon Cord
  • Develop new KPIs and report on progress
  • Owning graduated enforcement of defect elimination mechanisms with stakeholders to prioritize the customer experience
  • Develop and manage standard operating procedures (SOP) and adherence to these practices among various Amazon leaders

Requirements:

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross-functionally with tech and non-tech teams

What We Offer:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.



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