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Patient Services Coordinator

2 months ago


Hendersonville, North Carolina, United States PT Solutions Physical Therapy Full time
Job Overview & Responsibilities:

PT Solutions Physical Therapy is a leading provider of physical therapy services, with a mission to expand access to quality care. As a Patient Services Coordinator, you will play a critical role in supporting our clinicians as they strive to deliver exceptional patient outcomes.

Daily Tasks:
  • Process insurance verifications and manage prior authorizations to ensure seamless patient care.
  • Reconcile patient payments and units billed, adhering to HIPAA guidelines.
  • Obtain authorization and/or prior authorization for patient treatments.
  • Oversee over-the-counter collections and reconciliation of all charges on a weekly and monthly basis.
  • Maintain relationships with patients, providers, clinicians, and internal operational departments.
Key Responsibilities:
  • Reconcile patient payments and units billed while following HIPAA guidelines.
  • Follow appropriate processes for Insurance Verification and/or benefits management.
  • Obtain authorization and/or prior authorization.
  • Over the counter collections and reconciliation of all charges weekly and monthly.
  • Maintain relationships with patients, providers, clinicians, and internal operational departments.
What You Will Get:
  • Competitive compensation with ability to earn performance-based incentives.
  • Professional development through strategic internal platforms.
  • Potential for career progression with a nation-wide company.
  • Fitness incentive, insurance benefits, employee assistance program, paid time off and extended illness bank.
Qualifications & Pay Range:
  • PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
  • 1-2 years of customer service experience (experience with healthcare preferred).

Pay Range: $18.00 per hour. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Schedule:
  • This is a full-time, Mon-Fri position.