Service Expert for Banking Operations

4 days ago


Clare, Michigan, United States S and T Bank Full time

S and T Bank is seeking a skilled Retail Banking Support Specialist to join our team. As a key member of our banking operations, you will be responsible for providing exceptional customer service to clients and promoting bank services to drive business growth.

About the Role

This position involves operating a customer service window to handle a variety of transactions, including accepting deposits, verifying endorsements, and issuing receipts. You will also be responsible for developing a working skill set, establishing accuracy and balancing skills, and applying a combination of knowledge of computer systems, service skills, product knowledge, and knowledge of policies and procedures to successfully execute operational excellence.

Key Responsibilities
  1. Promote bank services, answer questions regarding banking matters, and direct customers to other branch team members for specialized services.
  2. Develop a strong knowledge of policies and procedures, as well as bank products and services available to customers.
  3. Establish accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
Requirements
  • A high school diploma or equivalent basic academic education is required.
  • One to two years general experience and the successful completion of the retail training program is preferred.
Compensation

We offer a competitive salary range of $15.00 - $19.23 per hour, depending on experience. This includes a generous benefits package, opportunities for professional growth and development, and a positive work environment that values teamwork and collaboration.



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