Community Leader

3 weeks ago

Clare, Michigan, United States Impact MHC Management LLC Full time
Job Summary:

The Community Leader plays a pivotal role in ensuring the smooth operation of our community. As the lead manager, you will be responsible for overseeing all day-to-day property operations, enhancing the value of the property, and providing support to staff to foster teamwork and a harmonious environment.

Key Responsibilities:
  • Maintain accurate records of community transactions and submit them in a timely manner.
  • Collect rents and late fees/check charges on time, and ensure that necessary legal action is taken when required.
  • Manage vendor/contractor communications regarding scheduling, billing, and certificates of insurance.
  • Ensure A/P invoices are submitted for payment, handle petty cash, and manage all funds.
  • Develop and implement procedures to ensure efficient workflow within company guidelines.
  • Lead the emergency team for the community, responding to emergencies such as criminal activity, employee/resident injuries, fires, floods, freezes, etc., while minimizing liabilities.
  • Deal with resident concerns and requests promptly to maintain resident satisfaction.
  • Implement resident retention programs, including resident functions, special promotions, monthly newsletters, etc.
Requirements:
  • A minimum of 2 years of experience in a customer service-related field, preferably as a Leasing Consultant or Assistant Community Manager.
  • A college degree is preferred, and certification as a Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) is desirable.
  • Achieve Fair Housing certification prior to interacting with prospects or residents.
  • Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite, and community software applications.
Working Conditions:

This is a full-time, exempt position with standard work hours from Monday through Friday, 8a.m. to 5 p.m., plus the first Saturday of each month. Willingness to work extended hours, including weekends and holidays, as needed.

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