Customer Service Representative

3 days ago


Sterling, Virginia, United States Belfort Furniture Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Care team at Belfort Furniture. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding products and services
  • Handle customer complaints and concerns in a empathetic and solution-focused manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • 1-3 years of customer service experience in a retail or call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in computer systems and software
Benefits

Belfort Furniture offers a competitive compensation package, including medical, dental, and vision insurance, 401(k) retirement program, and on-site corporate fitness center. We also offer a merchandise discount and opportunities for professional growth and development.

Schedule

This is a full-time opportunity, working Tuesday-Saturday, 9:30am-6:00pm. Overtime pay may be available.

Hourly Rate

$15.00-$16.00 per hour, based on industry experience.



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