Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our Customer Care team at Belfort Furniture. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding products and services
- Handle customer complaints and concerns in a empathetic and solution-focused manner
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed customer satisfaction targets and key performance indicators
- 1-3 years of customer service experience in a retail or call center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in computer systems and software
Belfort Furniture offers a competitive compensation package, including medical, dental, and vision insurance, 401(k) retirement program, and on-site corporate fitness center. We also offer a merchandise discount and opportunities for professional growth and development.
ScheduleThis is a full-time opportunity, working Tuesday-Saturday, 9:30am-6:00pm. Overtime pay may be available.
Hourly Rate$15.00-$16.00 per hour, based on industry experience.
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