Assistant General Manager

21 hours ago


Evanston, Illinois, United States Hyatt House Evanston Full time
Job Title: Assistant General Manager

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Hyatt House Evanston. As a key member of our management team, you will be responsible for providing exceptional customer service, leading by example, and ensuring the highest level of guest satisfaction.

Key Responsibilities:
  • Train and supervise hotel staff to ensure excellent customer service and hotel operations.
  • Assist the General Manager in managing hotel operations, including front desk, housekeeping, and food and beverage services.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and control hotel expenses, including labor costs, inventory, and supplies.
  • Ensure compliance with hotel policies, procedures, and regulatory requirements.
Requirements:
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in hotel management, with a focus on customer service and operations.
  • Excellent communication and leadership skills, with the ability to motivate and train staff.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions.
  • Ability to work effectively in a fast-paced environment, with a focus on guest satisfaction and loyalty.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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