Transportation Attendant

2 days ago


Everett, Massachusetts, United States Encore Boston Harbor Full time
Job Summary

We are seeking a highly skilled Transportation Attendant to join our team at Encore Boston Harbor. As a key member of our transportation team, you will be responsible for providing exceptional customer service to our guests, visitors, and employees. Your duties will include directing and regulating vehicular traffic, providing accurate information and directions, and assisting the security team in emergency situations.

Key Responsibilities
  • Direct and Regulate Vehicular Traffic: You will be responsible for directing and regulating the movement of vehicular traffic around the resort, including private vehicles, taxicabs, bus service, livery service, boats, and emergency vehicles.
  • Provide Accurate Information and Directions: You will provide accurate information and directions to our guests, visitors, and employees, ensuring a seamless and enjoyable experience.
  • Assist Security Team in Emergency Situations: In the event of an emergency, you will assist the security team in responding to the situation and ensuring the safety of our guests and employees.
  • Facilitate and Aid in Monitoring Demand for Taxicabs: You will facilitate and aid in monitoring the demand for taxicabs, contacting the Transportation Supervisor as needed.
  • Allocate and Direct Parking: You will allocate and direct parking for service and delivery vehicles, ensuring efficient and safe parking arrangements.
  • Maintain Access to Driveways and Dock Areas: You will maintain access to driveways and dock areas for fire and safety vehicles, challenging unauthorized vehicles and facilitating the timely removal of vehicles as appropriate.
  • Direct Visitors and Unauthorized Vehicles: You will direct visitors and unauthorized vehicles to alternate entrances and/or parking areas as appropriate.
  • Aid in Data Collection Activities: You will aid in data collection activities, including passenger and vehicle counts for bus shuttles, ride shares, and taxicabs.
Requirements
  • Age, Gaming, and Certifications: You must be at least 18 years old and obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
  • Education and/or Experience: A high school or equivalent degree is preferred, and customer service experience is a plus.
  • Language Skills: Fluency in English is required, and a second language is a plus.
  • Mathematical Skills and Reasoning Ability: You must be able to compute basic mathematical calculations and decipher various reports.
  • Physical Demands: You must be able to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. You must also be able to lift or maneuver at least 70 pounds and work in a fast-paced environment.
Work Environment

The work environment at Encore Boston Harbor is fast-paced and dynamic. You will be working in a casino environment with varying levels of noise and activity. You must be able to interact with internal and external guests in a professional manner and work varying schedules to reflect the business needs of the property.



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