Country Club Ambassador

19 hours ago


Newport Beach, California, United States Big Canyon Country Club Careers Full time
Member Services Representative

We are seeking a skilled and friendly Member Services Representative to join our team at Big Canyon Country Club. In this role, you will be responsible for providing top-notch customer service to our members and guests, ensuring their needs are met and exceeded.

About the Job:

  • Act as the primary point of contact for members and guests, addressing inquiries and resolving issues in a timely and professional manner.
  • Coordinate event reservations, working closely with departments to ensure seamless execution and exceeding expectations.
  • Develop and implement effective strategies for managing member communications, including email campaigns and collateral distribution.
  • Maintain accurate records, using Excel to track projects, source information, and analyze data.
  • Collaborate with other departments to achieve common goals, sharing knowledge and expertise to drive results.

Requirements:

  • At least 2 years of customer service experience, preferably in a country club or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines while maintaining attention to detail.
  • Familiarity with Microsoft Office programs, with the ability to learn new software and systems quickly.
  • Able to work flexible hours, including evenings, weekends, and holidays, with a focus on delivering exceptional service to our members and guests.

What We Offer:

  • A competitive hourly rate of $19.00 - $20.00, commensurate with experience.
  • A dynamic work environment, with opportunities for growth and development in a supportive team.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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