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Front Desk Support Specialist

2 months ago

Richland, Washington, United States Catholic Charities Serving Central Washington Full time

{"Job Title": "Front Desk Support Specialist", "Job Summary": "We are seeking a highly organized and detail-oriented Front Desk Support Specialist to join our team at Catholic Charities Serving Central Washington. As a key member of our front office team, you will provide exceptional customer service to clients, staff, and visitors, while maintaining a professional and welcoming atmosphere.", "Responsibilities": ["Provide clerical support to all Agency departments", "Answer telephone calls and relay messages as needed", "Greet and refer clients/visitors to appointments and meetings", "Monitor children in waiting area to prevent noise and traffic in halls", "Maintain schedule of staff who are on/off duty or on vacation/sick leave", "Receive and distribute incoming mail accurately to all Agency Departments", "Prepare and meter all outgoing mail and deliver to post office drop box", "Complete monthly postage report", "Assemble Agency brochures as needed", "Check all equipment to ensure readiness for use", "Collect and receipt donations", "Perform front desk opening and closing procedures per protocol manual", "Provide support specific to the outpatient mental health program", "Check clients in for appointments", "Collect (at time of service) and receipt all client payments", "Check Medicaid ProviderOne eligibility as needed", "Pull client charts for scheduled appointments", "Announce arrival of clients to clinicians", "Make changes to appointments accordingly per Televox Report", "Schedule/reschedule appointments as needed", "Type clinician letters as requested, confirming back via email when completed", "Complete mental health program staff filing/scanning, correspondences daily and accurately", "Assemble blank client files as needed", "Ensure all outpatient forms are well-stocked", "Complete rush basket assignments daily and accurately", "Maintain positive, outgoing team atmosphere towards staff and clients", "Greet clients and staff in a professional, friendly and attentive manner", "Be professional, yet assertive with clients", "Keep all personal information regarding self/clients/staff in confidence at all times", "Answer phones promptly and cordially", "Ensure that noise level in reception area is kept at a low level", "Be flexible to meet the requirements of the position"], "Requirements": ["High school diploma or equivalent required", "1-2 years of experience in a front desk or administrative role", "Bilingual skills in English and Spanish required", "Excellent communication and customer service skills", "Ability to work in a fast-paced environment", "Ability to maintain confidentiality and handle sensitive information", "Basic computer skills and knowledge of Microsoft Office", "Ability to lift up to 25 pounds"]}