System Support Specialist I NWSOL

4 weeks ago


Richland, Washington, United States North Wind Solutions Full time
Job Title: System Support Specialist I NWSOL

North Wind Solutions is seeking a highly skilled System Support Specialist I to join our team. As a key member of our Information Management team, you will provide technical writing and business process improvement support to our software development lifecycle.

Key Responsibilities:

  • Provide technical writing and editing support for software lifecycle documentation
  • Assist with business process analysis and creation of process flow charts, data flow diagrams, and system integration diagrams
  • Support project managers in customer and project meetings with requirements gathering and action tracking
  • Assist with the writing of software application test scripts and user manuals
  • Support document release process and perform all work safely and in compliance with environmental obligations

Requirements:

  • Bachelor's degree in business administration, communications, computer science, or relevant area of study
  • Basic knowledge and experience in technical writing and editing
  • Proven organizational skills and ability to work under tight deadlines
  • Commitment to teamwork and collaboration
  • Passion for clear communication and ability to work independently

Preferred Qualifications:

  • 1-2 years of experience as a technical writer or editor
  • Experience using modern cloud collaboration environments such as Microsoft O365, Teams, and Sharepoint
  • Experience creating and editing PDF files using Adobe Acrobat or Adobe Creative Cloud
  • Familiarity with software application development and software lifecycle documentation

Working Environment:

This position is in a remote first environment, but may require limited time in the office. Work is performed within a typical office environment with a quiet noise level.


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