System Support Specialist I NWSOL
4 weeks ago
North Wind Solutions is seeking a highly skilled System Support Specialist I to join our team. As a key member of our Information Management team, you will provide technical writing and business process improvement support to our software development lifecycle.
Key Responsibilities:
- Provide technical writing and editing support for software lifecycle documentation
- Assist with business process analysis and creation of process flow charts, data flow diagrams, and system integration diagrams
- Support project managers in customer and project meetings with requirements gathering and action tracking
- Assist with the writing of software application test scripts and user manuals
- Support document release process and perform all work safely and in compliance with environmental obligations
Requirements:
- Bachelor's degree in business administration, communications, computer science, or relevant area of study
- Basic knowledge and experience in technical writing and editing
- Proven organizational skills and ability to work under tight deadlines
- Commitment to teamwork and collaboration
- Passion for clear communication and ability to work independently
Preferred Qualifications:
- 1-2 years of experience as a technical writer or editor
- Experience using modern cloud collaboration environments such as Microsoft O365, Teams, and Sharepoint
- Experience creating and editing PDF files using Adobe Acrobat or Adobe Creative Cloud
- Familiarity with software application development and software lifecycle documentation
Working Environment:
This position is in a remote first environment, but may require limited time in the office. Work is performed within a typical office environment with a quiet noise level.
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