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Technical Support Specialist

2 months ago

San Antonio, Texas, United States Luxoft Full time
Job Description

Luxoft is seeking a skilled Junior Tech Support Specialist to join our team.

Job Summary

The Tech Support Specialist will play a critical role in assisting the Helpdesk to support employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization.

Responsibilities

  • Accept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.
  • Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
  • Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.
  • Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.
  • On-Call Support: Participate in an on-call support rotation basis, typically for 2-3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.

Requirements

  • 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.
  • 1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.
  • 6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
  • Effective communication skills to interact with colleagues and end-users.
  • Efficient call handling abilities to ensure prompt and accurate issue resolution.

Preferred Qualifications

  • Experience with Microsoft Office
  • The ideal candidate's background should look like: 1+ years of PC support experience, 6+ months of call center support
  • Good communication skills, ability to learn fast, and be at work on time and schedule required.