IT Field Service Representative
5 days ago
Job Title: IT Field Service Representative
\About Our Company:
At HeartCentrix, we're passionate about delivering exceptional service to our customers. We take a heart-centered approach to IT staffing.
\Job Summary:
We're seeking an IT Field Service Representative to join our team. As an IT Field Service Representative, you'll provide technical support to customers, including installation, servicing, and repairing systems and equipment.
\Responsibilities:
- Provides on-site technical support to customers
- Resolves customer issues in hardware installation, repair, upgrade, and maintenance
- Instructs customers in the operation and maintenance of systems/equipment
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
Requirements:
To be successful in this role, you should have a strong understanding of SCCM, VPN, Azure, O365, Windows 10 & 11. You should also be able to troubleshoot user accounts and analyze system problem trends and issues.
\Salary and Benefits:
The estimated salary for this position is $95,000 - $115,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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