IT Field Service Representative

5 days ago


Union Valley, Texas, United States HeartCentrix Full time

Job Title: IT Field Service Representative

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About Our Company:

At HeartCentrix, we're passionate about delivering exceptional service to our customers. We take a heart-centered approach to IT staffing.

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Job Summary:

We're seeking an IT Field Service Representative to join our team. As an IT Field Service Representative, you'll provide technical support to customers, including installation, servicing, and repairing systems and equipment.

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Responsibilities:

  • Provides on-site technical support to customers
  • Resolves customer issues in hardware installation, repair, upgrade, and maintenance
  • Instructs customers in the operation and maintenance of systems/equipment
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting

Requirements:

To be successful in this role, you should have a strong understanding of SCCM, VPN, Azure, O365, Windows 10 & 11. You should also be able to troubleshoot user accounts and analyze system problem trends and issues.

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Salary and Benefits:

The estimated salary for this position is $95,000 - $115,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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