Dispute Resolution Specialist

4 weeks ago


Anaheim, California, United States VirtualVocations Full time
VirtualVocations is seeking a skilled Dispute Investigation Agent to join our team in the banking sector. The ideal candidate will have a strong background in resolving disputes related to electronic funds transfers as per Regulation E standards. Key Responsibilities:

\tInvestigate and resolve disputes related to electronic funds transfers as per Regulation E standards
\tFile chargebacks against disputed merchants and update internal dispute manager applications
\tCollaborate with internal teams to address disputes and monitor cases for trends

Required Qualifications:

\tAt least one year of experience resolving disputes under Regulation E guidelines
\tExperience with Microsoft Word, Excel, and Outlook
\tAble to navigate multiple programs quickly, including Visa Resolve Online (VROL) and Salesforce
\tExperience with Visa chargeback processing is preferred

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