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Client Relations Specialist

2 months ago

Anaheim, California, United States SSD Alarm Full time
About SSD Alarm

SSD Alarm is a leading provider of integrated security and fire solutions in the U.S. With over 50 years of experience, we have established ourselves as one of the most respected companies in the industry.

Job Summary

We are seeking an experienced Client Relations Representative to join our Corporate Office in Anaheim, CA. The successful candidate will act as a liaison between customers and the company, providing exceptional customer service and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide problem-solving resources and ensure effective and long-term problem resolution to maintain customer satisfaction.
  • Communication: Answer high incoming call volume with professionalism and courtesy, and effectively communicate with customers by telephone, email, written correspondence, and in person.
  • Account Management: Maintain accurate and up-to-date customer information, and provide feedback to department managers regarding trends, service issues, or customer concerns.
  • Problem Resolution: Investigate and resolve customers' issues, which may be complex or long-standing, documenting all customer correspondence and interaction.
  • Service Tickets: Place or cancel service tickets, and maintain customer confidence and protect operations by keeping information confidential.
Requirements
  • Experience: Minimum of three years' experience relating to customer service.
  • Skills: Strong verbal and written skills, intermediate to advanced computer skills, and ability to type.
  • Personality: Highly organized, analytical, and able to prioritize, with a strong ability to effectively implement problem resolution.
Benefits

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, medical, dental & vision insurance, life insurance, paid company holidays, and paid vacations.