Banking Relationship Specialist

2 weeks ago


St Augustine, Florida, United States Mercantile Bank Full time
Mercantile Bank está en busca de un profesional de ventas y servicio al cliente, orientado a resultados, para unirse a nuestro equipo como Banking Relationship Specialist. Si deseas impactar positivamente en la vida de los clientes y te motiva alcanzar metas, este puesto podría ser ideal para ti.

Quiénes Somos

En Mercantile Bank, nuestra misión es ofrecer soluciones financieras que capaciten a las personas y empresas a realizar sus sueños, al mismo tiempo que mejoramos la vida de nuestros empleados y comunidades. Con más de 40 ubicaciones y un equipo de casi 700 empleados, nuestros valores de inclusión, innovación y colaboración son fundamentales en todo lo que hacemos.

Nos enorgullece invertir en nuestro personal y en nuestras comunidades, promoviendo la integridad en cada interacción. Creemos en contratar personas basadas en su carácter y, si es necesario, enseñarles las habilidades necesarias para tener éxito. Fomentamos el desarrollo de nuestros empleados y buscamos promover desde dentro siempre que sea posible.

Beneficios y Recompensas

Ofrecemos una variedad de beneficios médicos y de bienestar, que incluyen:
  • Opciones de planes médicos, dentales y de visión
  • Cuentas de Gastos Flexibles (FSA)
  • Tiempo Libre Pagado: 3 semanas de vacaciones pagadas, tiempo por enfermedad y 10 días festivos
  • Seguro de Vida Pagado por la Empresa equivalente a 3 veces tu salario anual
  • Programa de Asistencia al Empleado (EAP)
  • Asistencia para Adopción y Fertilidad
  • Plan de Compra de Equipos de Fitness
Además, ofrecemos oportunidades para invertir en tu bienestar financiero y desarrollo profesional, incluyendo:
  • Plan 401(k) con un 100% de coincidencia hasta el 5% de tu contribución
  • Plan de Compra de Acciones para Empleados
  • Planes de Ahorro Universitario 529
  • Servicios bancarios con descuento
  • Protección legal
  • Reembolso de matrícula
  • Entrenamiento excepcional y oportunidades de desarrollo adaptadas a tus intereses y objetivos profesionales.
Responsabilidades y Tareas Diarias

Como Banking Relationship Specialist, tu día a día será dinámico y variado. Tu principal prioridad será proporcionar experiencias excepcionales a los clientes y construir relaciones a largo plazo. Cada cliente es único, y tu labor será hacer preguntas y escuchar para ofrecer soluciones bancarias que se ajusten a sus necesidades.

Recibirás capacitación continua para familiarizarte con los productos y servicios, convirtiéndote en el banquero de referencia para tus clientes. Dado que el sector bancario está en constante evolución, será tu responsabilidad mantenerte informado sobre los cambios y compartir esta información con tus compañeros y clientes.

Trabajarás en un entorno colaborativo, asegurando que todos los procedimientos operativos y auditorías se realicen de manera precisa y oportuna. Tendrás metas individuales y de equipo, disfrutando de la oportunidad de referir negocios a tus socios bancarios.

Además, promoverás Mercantile Bank a través de la participación comunitaria, aprovechando tus contactos para crear un flujo constante de nuevos negocios. La satisfacción de impactar positivamente en tantas vidas será una parte gratificante de tu trabajo.

Requisitos y Calificaciones
  • Título universitario O 2 años de experiencia relacionada O una combinación equivalente de educación y experiencia
  • Experiencia comprobada en ventas basadas en necesidades y servicio al cliente excepcional
  • Excelentes habilidades para resolver problemas
  • Experiencia en Banca Minorista es preferida
  • Capacidad para registrarse y obtener licencia en el Sistema Nacional de Licencias de Hipotecas (NMLS)
Horario de Trabajo

Este puesto generalmente trabaja en horarios bancarios de lunes a viernes, de 8:30 a.m. a 5:30 p.m. Se requerirá trabajar algunos sábados de 8:30 a.m. a 12:30 p.m. Las actividades comunitarias pueden requerir horas por la noche y fines de semana. Se requiere viajar durante el día para reuniones y capacitación.

Creemos que abrazar la diversidad humana nos convierte en un mejor banco y en mejores personas.

Empleados con antecedentes, perspectivas y estilos de vida diversos nos ayudan a comprender las motivaciones y deseos de nuestros diferentes clientes. Por lo tanto, nos esforzamos por mantener una fuerza laboral que refleje la creciente diversidad de las comunidades a las que servimos, asegurando igualdad de oportunidades laborales para todas las personas sin discriminación.

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