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Emergency Communications Specialist

2 months ago

St Augustine, Florida, United States St Johns County Sheriff's Office Full time
Signing Incentive: As a newly appointed Emergency Communications Specialist, you may qualify for a one-time signing bonus upon successful completion of your initial probationary period:
  • Possess a valid Florida State Certification in Public Safety Telecommunications - $2000
  • Possess a valid PST State Certificate and completed one (1) year of non-probationary experience with an Emergency Management agency in Florida - $4000
  • Possess a valid PST State Certificate and completed two (2) years of non-probationary experience with an Emergency Management agency in Florida - $6000
*This incentive will be subject to applicable tax regulations as mandated by the IRS.

Primary Responsibilities

The Emergency Communications Specialist (ECS) is a crucial civilian role responsible for performing tactical functions. This position entails receiving emergency (911) and non-emergency calls for Law Enforcement, entering data into a computer system while gathering information from callers, and assessing the nature, validity, and resolution of calls. The ECS will also utilize computer-generated messages, operate various communication equipment including mapping systems and telephones, address inquiries and complaints related to public safety, and relay pertinent situational information to other public safety agencies.

Education and Qualifications
  • High School Diploma or equivalent
  • Valid Florida Driver's License
  • Basic proficiency in Microsoft Office
  • Basic understanding of general office equipment
  • Must be able to obtain Florida PST Certification
Key Duties
  • Respond to both emergency (911) and non-emergency service calls; accurately assess and take appropriate action
  • Differentiate between emergency and non-emergency calls, effectively prioritizing requests for service
  • Utilize a computer-aided dispatch (CAD) system to enter calls and process information, including formats, commands, and case disposition codes
  • Condense large volumes of information into clear and concise remarks in a timely manner, recalling numerous acronyms and codes essential for effective call processing
  • Simultaneously manage multiple activities while making rapid and accurate decisions
  • Quickly and accurately recognize letters, numbers, addresses, names, and license numbers received via radio, telephone, or computer monitor
  • Monitor and respond to text messages received on emergency lines
  • Oversee public access to the communication center, responding to or reporting unusual or suspicious activities
  • Notify the appropriate agency or personnel of concerning incidents
  • Operate digital mapping systems (GIS), Mobile Data Terminals (MDT), and Mobile Data Computers (MDC)
  • Familiarize oneself with jurisdictional boundaries, landmarks, public buildings, and waterways within the area
  • Provide testimony at trials, hearings, grand juries, or depositions
  • Maintain accurate and up-to-date communication logs in accordance with applicable state regulations and agency policies
  • Assist in maintaining the computerized Master Street Addressing Guide (MSAG) and E911 database by collecting incorrect E911 addresses and data, relaying this information to the E-911 Coordinator
  • Document details of calls, dispatches, and messages
  • Effectively gather, convey, and establish priorities for information as needed
  • Develop and maintain cooperative and professional relationships with colleagues, representatives from other departments, and supervisors
  • Determine priorities for multiple requests for assistance based on the nature of the incident
  • Assist in locating or contacting individuals necessary for staff response
  • Work effectively in a structured environment with close supervision, executing lawful orders according to policies regardless of personal opinion
  • Exhibit a high level of mental stability and professionalism
Job Controls and Complexities
  • Operate under varying levels of supervision
  • Function under different levels of stress
  • Adhere to laws, agency policies, rules, regulations, and standard operating procedures
  • Maintain confidentiality and security of files and information obtained during employment
  • Process, compile, and disseminate documents and information as directed by the approving authority in compliance with legal requirements
  • Establish and maintain effective working relationships
  • Foster positive working relationships with other personnel
  • Initiate, develop, and maintain communication channels, working effectively with inter/intra-agency personnel to achieve objectives and better serve community needs
  • Provide assistance to citizens, employees, and other public and private entities to meet their needs and resolve complaints
  • Ensure continuity and operational efficiency through accurate and timely dissemination of information to staff and colleagues
  • Adhere to attendance policies and procedures (e.g., punctuality, regular attendance, and notification to supervisors regarding absences)
Contacts
  • General Public
  • Agency Employees
  • Other Government Entities
Physical Environment
  • Work within a fast-paced communications center with multiple functions occurring simultaneously in close proximity
  • Rotating shift work required: 84-day cycles, 12-hour shifts, including nights, holidays, and weekends. This position is subject to mandatory overtime as needed and is considered essential
  • High-stress situations are foreseeable
  • Prolonged sitting required
  • Ability to see and hear at normal ranges or with accommodations
  • Ability to speak understandably
  • Manual dexterity required
  • Independent ambulation required
  • Frequent lifting, carrying, pushing, pulling, bending, and squatting of items up to 20 lbs.
  • Occasional reaching above head, kneeling, walking, climbing, stooping, and lifting items up to 20 lbs.
Important Information

Regular attendance is critical to the success of this position and is required of all agency personnel.

The list of tasks, policies, and competencies for this position, as well as any statements contained within this description, are considered essential. All requirements are subject to modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or the public. This job description does not imply that the listed duties are the only responsibilities to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties as requested by their supervisor.