Guest Advocate

2 weeks ago

Bethesda, Maryland, United States Target Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. As a Guest Advocate, you will be responsible for providing exceptional customer service and creating a welcoming experience for our guests in our smallest format stores.

Key Responsibilities
  • Create a welcoming experience by authentically greeting all guests
  • Observe and respond to guest needs, using body language and verbal cues to tailor your approach
  • Engage with guests in a genuine way, asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Help guests as you complete workload with minimal guest disruption
  • Work in all departments to ensure sales floor is full, zoned and in stock for guests
  • Push and stock product to sales floor
  • Execute adjacency changes, transitions, revisions and sales plans for all departments
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
  • Complete scans and system audit functions to ensure inventory accuracy
  • Support execution of major transitions and ISM
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy
  • Complete all backroom daily and weekly audits
  • Operate power equipment only if certified
  • Maintain backroom organization and location accuracy and follow equipment guidelines
  • Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
What We're Looking For
  • A welcoming and helpful attitude toward guests and other team members
  • Ability to learn and adapt to current technology needs
  • Ability to work both independently and with a team
  • Ability to resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
  • Able to accurately handle cash register operations
  • Able to climb up and down ladders
  • Able to scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Able to work a flexible schedule (e.g., nights, weekends and holidays) and regular attendance necessary
About Target

Target is an iconic brand and one of America's leading retailers. We are a Fortune 50 company with more than 400,000 team members worldwide. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

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