Reception Operations Associate

2 months ago

Bethesda, Maryland, United States The Montgomery County Coalition Full time
Job Overview

The Reception Operations Associate is responsible for managing the flow of clients and visitors entering and exiting the premises while ensuring the safety and security of the facility. This role involves monitoring the property through surveillance systems, maintaining logs, and observing activities to report any unusual occurrences.

Key Responsibilities:

  • Ensure the safety and security of clients from both internal and external threats.
  • Welcome clients and guests with professionalism.
  • Maintain and update the visitor log book accurately.
  • Handle incoming calls and direct them to the appropriate personnel.
  • Provide general information and refer inquiries to the relevant staff.
  • Continuously observe the behavior of residents, clients, and guests.
  • Report incidents to the supervisor and Program Manager following established protocols.
  • Monitor surveillance cameras and secure entry points.
  • Assist residents in completing maintenance requests.
  • Manage in-house mail and packages efficiently.
  • Document daily activities and occurrences in the staff log.
  • Help maintain the cleanliness and safety of the reception area.
  • Prepare security alerts and incident reports as necessary.
  • Conduct regular walkthroughs of the building.
  • Participate in staff meetings and training sessions.
  • Utilize de-escalation techniques to manage potential crises and notify authorities when necessary.
  • Perform additional duties as assigned by the supervisor.

Qualifications:

  • High school diploma or equivalent.
  • 6 to 12 months of relevant experience; a combination of education and experience may be considered.
  • Proficient in Microsoft Office Suite (Word, Excel) and Adobe applications.
  • Ability to operate monitoring and surveillance systems effectively.
  • Skilled in fostering positive relationships among tenants and staff.
  • Advocate for the well-being of residents.

Qualified candidates must be available to work the designated shifts on weekends.

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