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Cloud Platform Operations Specialist

1 month ago

Glen Allen, Virginia, United States MCIM Full time
About MCIM

MCIM is a cutting-edge data center operating system that simplifies the complexities of managing a data center by providing a unified and intuitive dashboard. Our platform is designed to bring all functions and locations under one roof, making it easier for organizations to manage their critical facilities.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Analyst. This role is a unique opportunity for someone to learn the technical operations of managing a cloud-based platform called MCIM. As a Customer Experience Analyst, you will be responsible for becoming a super-user of our MCIM product, supporting multiple customer accounts in the delivery and administration of MCIM software, product implementation and training, and continuously improving our product.

Key Responsibilities
  • Become a technical super-user of the MCIM platform and train both clients and internal employees on how to properly use MCIM.
  • Work with the Operations and Development team to document execution requirements and configure the platform for each customer's unique requests and design needs.
  • Build and maintain software procedure and training documentation for our customers.
  • Present solutions for our customers to Senior Level Management/Executives.
  • Become a trusted resource and advisor for your accounts, while also ensuring consistent delivery of a 'white-glove' customer experience.
  • Troubleshoot, triage, and communicate timely updates for your accounts on the status of the initiatives/projects you manage.
Preferred Requirements
  • Detail-oriented and analytical mindset with a strong understanding of MCIM's architecture, workflows, and AI.
  • Strong communication, presentation, and customer service skills with the ability to communicate with teams of people and teach them how to use MCIM.
  • Quality assurance and technical writing skills with the ability to ensure that all implementations of MCIM meet internal quality standards and participate in the development of customized technical and video support documentation.