Client Care Coordinator

4 weeks ago


Columbus, Ohio, United States Visiting Angels Columbus West Full time

Make a Difference in the Lives of Seniors

We are seeking a dedicated Client Case Manager to join our team at Visiting Angels Columbus West, an award-winning Home Care Company. As a Client Case Manager, you will play a crucial role in coordinating and implementing client services, ensuring our clients receive the highest quality care.

Key Responsibilities:

  • Meet with clients and families to accurately complete all admission paperwork and ensure they understand the homecare plan and their responsibilities.
  • Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
  • Review services and cost of care with clients, complete client service agreements, and initial paperwork.
  • Schedule, conduct, and document home visits, collecting client feedback on caregiver performance and addressing any issues.
  • Develop and update the Plan of Care in accordance with client needs and wishes.
  • Conduct supervisory visits in the home to ensure services are provided according to the Plan of Care.
  • Effectively resolve complaints and incidents.
  • Recognize and reward good job performance and promote caregiver recognition.
  • Assess caregiver performance and participate in caregiver performance reviews.
  • Administer disciplinary action to caregiver employees per Agency policy.
  • Independently respond to and resolve client complaints and concerns.
  • Maintain and order office supplies as needed.
  • Perform on-call evening and weekend duties as directed, keeping on-call materials current and managing calls in accordance with company policies.

Requirements:

  • Associate Degree in a health care related field and two years of supervisory experience in homecare is preferred.
  • Proficiency with Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software.
  • Ability to listen and communicate clearly, fluently, and diplomatically – both orally and in writing.
  • Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.
  • Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions.
  • Ability to work independently and proactively with minimal direction and/or supervision.
  • Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources.

What We Offer:

  • Medical/Dental/Vision Insurance
  • Holidays and Floating Holidays

Apply Today:

If you are passionate about coordinating and implementing client services and are looking for a role where you can make a significant impact, we encourage you to apply for the Client Case Manager position at Visiting Angels Columbus West.



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