Client Care Coordinator
4 weeks ago
Make a Difference in the Lives of Seniors
We are seeking a dedicated Client Case Manager to join our team at Visiting Angels Columbus West, an award-winning Home Care Company. As a Client Case Manager, you will play a crucial role in coordinating and implementing client services, ensuring our clients receive the highest quality care.
Key Responsibilities:
- Meet with clients and families to accurately complete all admission paperwork and ensure they understand the homecare plan and their responsibilities.
- Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
- Review services and cost of care with clients, complete client service agreements, and initial paperwork.
- Schedule, conduct, and document home visits, collecting client feedback on caregiver performance and addressing any issues.
- Develop and update the Plan of Care in accordance with client needs and wishes.
- Conduct supervisory visits in the home to ensure services are provided according to the Plan of Care.
- Effectively resolve complaints and incidents.
- Recognize and reward good job performance and promote caregiver recognition.
- Assess caregiver performance and participate in caregiver performance reviews.
- Administer disciplinary action to caregiver employees per Agency policy.
- Independently respond to and resolve client complaints and concerns.
- Maintain and order office supplies as needed.
- Perform on-call evening and weekend duties as directed, keeping on-call materials current and managing calls in accordance with company policies.
Requirements:
- Associate Degree in a health care related field and two years of supervisory experience in homecare is preferred.
- Proficiency with Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software.
- Ability to listen and communicate clearly, fluently, and diplomatically – both orally and in writing.
- Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.
- Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions.
- Ability to work independently and proactively with minimal direction and/or supervision.
- Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources.
What We Offer:
- Medical/Dental/Vision Insurance
- Holidays and Floating Holidays
Apply Today:
If you are passionate about coordinating and implementing client services and are looking for a role where you can make a significant impact, we encourage you to apply for the Client Case Manager position at Visiting Angels Columbus West.
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