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Care Coordinator

1 month ago

Columbus, Ohio, United States Visiting Angels Columbus West Full time
Make a Difference in the Lives of Seniors

Are you passionate about providing exceptional care and support to seniors in Central Ohio? Do you have excellent customer service skills and the ability to multitask with ease? We are seeking a highly organized and detail-oriented Care Coordinator to join our team at Visiting Angels Columbus West.

Key Responsibilities:
  • Schedule caregivers to meet client scheduling and care needs
  • Conduct regular follow-up telephone calls and home visits with clients to ensure high satisfaction
  • Interview and onboard new caregivers, ensuring a smooth transition into our team
  • Counsel caregivers to meet client and company expectations
  • Recognize and reward good job performance and promote caregiver recognition
  • Maintain detailed documentation on all scheduling changes and corrections
  • Develop and maintain positive relationships with clients, their families, and caregivers
  • Occasional paid on-call responsibilities
What We Offer:
  • Life/work balance
  • Excellent pay with bonuses
  • Free health and wellness insurance
  • Paid time off
  • 401K
  • Free AAA membership with roadside assistance
  • M-F work schedule (occasional paid on-call responsibilities)
  • Supportive and fun work environment
  • Experienced, tenured coworkers
Requirements:
  • Prior experience scheduling multiple employees and clients (home care scheduling preferred)
  • Prior experience in interviewing, hiring, and onboarding
  • Ability to listen and communicate clearly, fluently, and diplomatically
  • Able to remain flexible, resilient, calm, and maintain a sense of humor in all situations
  • Work independently and proactively with minimal direction or supervision
  • Proficient with Microsoft Office, scheduling systems, and other healthcare industry-related software
  • Pass a thorough background screening and have excellent employment references