Client Service Coordinator

4 weeks ago


Columbus, Ohio, United States Visiting Angels Columbus West Full time

bClientCaseManagerJobDescription/bbrbrAreyoupassionateabouthelpingothersandhaveaknackforcoordination?VisitingAngelsColumbusWestisseekingadedicatedprofessionaltocoordinateandimplementclientservices,ensuringourclientsreceivethehighestqualitycare.brbrbKeyResponsibilities:/bbrulliMeetwithclientsandfamiliestoaccuratelycompletealladmissionpaperworkandensuretheyunderstandthehomecareplanandtheirresponsibilities./liliFollowuponleadcallsandconducttelephoneandface-to-faceinterviewswithprospectiveclients./liliScheduleandfacilitateinitialandongoingclientandcaregivermeetings./liliReviewservicesandcostofcarewithclients,completeclientserviceagreements,andinitialpaperwork./liliSchedule,conduct,anddocumenthomevisits,collectingclientfeedbackoncaregiverperformanceandaddressinganyissues./liliDevelopandupdatethePlanofCareinaccordancewithclientneedsandwishes./liliConductsupervisoryvisitsinthehometoensureservicesareprovidedaccordingtothePlanofCare./liliEffectivelyresolvecomplaintsandincidents./liliEvaluateclientandemployeesatisfaction./liliRecognizeandrewardgoodjobperformanceandpromotecaregiverrecognition./liliAssesscaregiverperformanceandparticipateincaregiverperformancereviews./liliAdministerdisciplinaryactiontocaregiveremployeesperAgencypolicy./liliMaintainpositiverelationshipswithclientsandreferralsources./liliIndependentlyrespondtoandresolveclientcomplaintsandconcerns./liliMaintainandorderofficesuppliesasneeded./liliPerformon-calleveningandweekenddutiesasdirected,keepingon-callmaterialscurrentandmanagingcallsinaccordancewithcompanypolicies./liliMaintainpredictableandregularattendance./liliPerformotherfunctionsasdeemedappropriatebythemanagementteam./liliMaintainabsoluteconfidentialityofallinformationpertainingtoemployees,clients,andclients'families./li/ulbrbWeOffer:/bbrulliLife/workbalance/liliExcellentpaywithbonuses/liliMedical/Dental/VisionInsurance/lili401(k)/liliPTOPlan/liliHolidaysandFloatingHolidays/liliSupportive,funworkenvironment/liliExperienced,tenuredco-workers/li/ulbrbRequirements:/bbrulliAssociateDegreeinahealthcarerelatedfieldandtwoyearsofsupervisoryexperienceinhomecareispreferred./liliProficiencywithMicrosoftOffice(Word,Excel,andOutlook)applications,schedulingsystems,andotherhealthcareindustry-relatedsoftware./liliAbilitytolistenandcommunicateclearly,fluently,anddiplomatically-bothorallyandinwriting./liliAbilitytoremainflexible,resilient,calm,andmaintainasenseofhumorinallsituations./liliPresentawell-groomedimagethatreflectstheprofessionalismofthebusiness./liliAbilitytoplan,organize,prioritize,delegate,andaccuratelycompleteworkactivitieswithindeadlineswhilemanaginginterruptions./liliAbilitytoworkindependentlyandproactivelywithminimaldirectionand/orsupervision./liliAbilitytogenerategoodwillfortheAgencywithstaff,clients,theirfamilymembers,andreferralsources.Demonstrateastrongcommitmenttoclientserviceexcellence./liliAbilitytolawfullyworkintheU.S./li/ul



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