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Part Time Guest Services Ambassador

1 month ago

Clermont, Florida, United States Nothing Bundt Cakes Full time
Job Summary

We are seeking a highly motivated and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.

Key Responsibilities
  • Provide genuine warmth and helpful enthusiasm to greet guests and determine their interests and needs.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise to complete unique celebrations.
  • Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and stay connected.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
Core Values and Competencies
  • Servant's Heart: Demonstrates a strong commitment to serving others, being reliable, trustworthy, and responsive.
  • Spirit of a Champion: Displays pride in responsibilities, an intense drive, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.
Requirements
  • Must be 16 years of age or older.
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus.
  • Ability to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.