Support Services Professional for Vulnerable Families

3 weeks ago

Clermont, Florida, United States Lutheran Services Florida Full time

Lutheran Services Florida (LSF) is a leading organization that envisions a world where children are safe, families are strong, and communities are vibrant.



We are seeking a skilled Support Services Professional who wants to make a positive impact in the lives of children and families.



Purpose and Impact:

The Support Services Professional will provide assistance and support to the Case Management Organization by performing various tasks such as client transportation, supervised visitation, and foster parent support.



Essential Functions:

  • Transportation and Client Support: Use agency vehicles or personal vehicles to transport client children to and from program placements, supervised visits, medical, and dental appointments.
  • Transportation Request and Tracking: Maintain a weekly Transportation Request form and track agency vehicle mileage, service, and usage.
  • Placement Follow-up and Support: Perform placement follow-up contacts with assigned foster homes upon placement of children in those homes.
  • Foster Home Visits: Visit all assigned foster homes quarterly or more often to provide information and/or support.
  • Reporting and Documentation: Prepare required reports and other documentation as instructed by the unit supervisor.
  • Community Outreach: Participate in community outreach programs, including recruitment events, foster parent meetings, and support groups.
  • Professional Development: Attend and participate in staff/professional trainings, meetings, and supervision sessions.
  • Communication and Teamwork: Function in the community without direct supervision and function professionally in a team setting.


Work Environment and Physical Demands:

  • Clerical Support: May fill in for clerical staff by answering agency phones and assisting with filing.
  • Adaptability and Flexibility: Ability and flexibility to work extended hours, respond to emergencies during off-hours, and frequent travel locally and through the state as required.
  • Physical Demands: Adapt to irregular working hours, perform light lifting, and work in a fast-paced environment.


Qualifications and Competencies:

  • Communication and Technical Skills: Strong written and verbal communication skills, technical proficiency, and typing skills.
  • Self-Management and Planning: Advanced self-management, planning, and organization skills.
  • Cultural Competence: Ability to demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.


Education and Experience:

  • Education: High School Diploma, some college preferred.
  • Experience: One to three (1-3) years' experience in community service agencies is preferred.


Additional Eligibility Qualifications:

  • Driver's License and Insurance: Valid state driver's license and appropriate auto liability insurance required.
  • Adaptability and Flexibility: Ability and flexibility to work extended hours, respond to emergencies during off-hours, and frequent travel locally and through the state as required.


Why Work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.



Mission-driven staff members become part of the LSF community while transforming the lives of those in need.



Our staff additionally find growth opportunities as they explore areas of interest within the organization.



Amazing benefits package including:



  • Medical, Dental, and Vision: Comprehensive health insurance.
  • Teladoc: 24/7 online access to doctors.
  • Employee Assistance Program (EAP): Confidential counseling services.
  • Employer-Paid Life Insurance: 1X salary life insurance.
  • Holidays and PTO: 13 paid holidays + 1 floating holiday and generous PTO policy.
  • Retirement Plan: 403(b) Retirement plan with 3% discretionary employer match or 3% student loan repayment reimbursement.
  • Tuition Reimbursement: Opportunities for professional development.


Lutheran Services Florida embraces diversity, equity, and inclusion in all business practices.



LSF is proud to be an equal opportunity employer.



The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.

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